Effective Date: 4/15/2015
Last Updated: 1/01/2026
Introduction
Metheora Limo Miami (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [methoralimomiami.com], use our services, or interact with us through our booking system.
Please read this Privacy Policy carefully. By using our services or website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information You Provide
When you book our luxury transportation services, we collect:
- Contact Information: Name, email address, phone number, billing address
- Travel Details: Pickup/drop-off locations, dates, times, flight information
- Payment Information: Credit card details, billing information (processed securely through our payment processors)
- Account Information: Username, password if you create an account
- Special Requests: Dietary preferences, accessibility needs, vehicle preferences, or other service customizations
- Corporate Account Information: Company name, employee details for corporate billing
Information Collected Automatically
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system
- Usage Data: Pages visited, time spent on pages, click patterns, referring URLs
- Location Data: General geographic location based on IP address
- Cookies and Tracking Technologies: See our Cookie Policy section below
Information from Third Parties
We may receive information from:
- Booking Partners: Hotel concierges, travel agencies, corporate travel managers
- Payment Processors: Transaction verification and fraud prevention data
- Background Check Providers: For chauffeur screening and safety purposes
- Public Sources: To verify business addresses or contact information
How We Use Your Information
We use collected information for the following purposes:
Service Delivery
- Process and fulfill your transportation reservations
- Communicate pickup times, driver assignments, and service updates
- Coordinate with chauffeurs for seamless service execution
- Send booking confirmations and receipts
Customer Support
- Respond to inquiries, comments, and support requests
- Resolve service issues or complaints
- Provide personalized customer assistance
Business Operations
- Process payments and prevent fraudulent transactions
- Maintain accurate financial and operational records
- Comply with legal and regulatory requirements
- Enforce our Terms of Service
Marketing and Communications
- Send promotional offers, updates, and service announcements (with your consent)
- Provide information about new services or special packages
- Conduct customer satisfaction surveys
- Personalize your experience based on preferences
Website Improvement
- Analyze website traffic and usage patterns
- Improve website functionality and user experience
- Develop new features and services
- Conduct research and analytics
How We Share Your Information
We respect your privacy and only share information in the following circumstances:
Service Providers
We share information with trusted third-party vendors who assist in our operations:
- Limo Anywhere: Our booking and fleet management software provider
- Payment Processors: Secure credit card processing (we do not store complete card numbers)
- Communication Services: Email, SMS, and phone service providers
- Technology Partners: Website hosting, analytics, and security services
All service providers are contractually obligated to protect your information and use it only for specified purposes.
Business Partners
With your consent, we may share information with:
- Hotels and Resorts: For coordinated guest services
- Corporate Partners: For employee transportation programs
- Event Planners: For group transportation coordination
Legal Requirements
We may disclose information when required by law or to:
- Comply with legal processes, subpoenas, or court orders
- Protect our rights, property, or safety
- Prevent fraud or investigate security issues
- Respond to government requests or law enforcement
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information:
- Encryption: SSL/TLS encryption for data transmission
- Secure Storage: Industry-standard security protocols for data storage
- Access Controls: Limited employee access to personal information on a need-to-know basis
- Payment Security: PCI DSS compliant payment processing
- Regular Audits: Periodic security assessments and updates
However, no method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access and Correction
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
Deletion
- Request deletion of your personal information (subject to legal retention requirements)
Opt-Out
- Unsubscribe from marketing emails via the link in any promotional message
- Opt out of SMS marketing by replying “STOP”
- Disable cookies through your browser settings
Data Portability
- Request a copy of your data in a structured, commonly used format
Restriction of Processing
- Request limitation on how we use your information
Objection
- Object to processing of your information for direct marketing purposes
To exercise these rights, contact us at [email protected] or (305) 988-7736.
Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device that help us provide and improve our services.
Types of Cookies We Use
Essential Cookies: Required for website functionality (booking system, user authentication)
Performance Cookies: Analyze website usage and performance
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Deliver relevant advertisements and track campaign effectiveness
Managing Cookies
You can control cookies through your browser settings. Note that disabling cookies may limit website functionality.
For more information, visit www.allaboutcookies.org.
Third-Party Links
Our website may contain links to third-party websites (hotels, attractions, tourism boards). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
Children’s Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
California Privacy Rights
California residents have specific rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to opt-out of sale of personal information
- Right to deletion of personal information
- Right to non-discrimination for exercising CCPA rights
Notice: We do not sell personal information to third parties.
For CCPA-related requests, contact [[email protected]].
International Data Transfers
Your information may be transferred to and processed in locations outside your state or country where data protection laws may differ. By using our services, you consent to such transfers.
Data Retention
We retain personal information for as long as necessary to:
- Fulfill the purposes outlined in this Privacy Policy
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
Retention periods vary based on information type and applicable regulations. Financial records are retained for seven years; service records for three years unless longer retention is required.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending email notification for significant changes (if you’ve provided your email)
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Metheora Limo Miami
425 NE 22nd St Unit 2009, Miami, FL 33137
Email: [email protected]
Phone: (305) 988-7736
Website: https://methoralimomiami.com/
Privacy Officer: Mr. Milos Milosevic, President
We will respond to your inquiry within 3 business days.
Consent
By using Metheora Limo Miami’s services and website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
This Privacy Policy is governed by the laws of the State of Florida, United States.
